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Welcome to Elume Studios (“Company”, “we”, “our”, “us”).
These Terms & Conditions govern your access to, interaction with, and use of our website, including but not limited to user account creation, browsing of content, purchase of candles and related products, subscription plans, submission of user-generated content, participation in promotions, and use of any services provided by us through this website.
By accessing, browsing, registering an account, or purchasing any product or service from our website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions. If you do not agree with any part of these Terms, you must immediately stop using the website and its services.
1. User Accounts
Users are allowed to create accounts on our website in order to access enhanced features and services. Creating an account enables users to place orders, manage subscriptions, track shipments, view order history, save delivery addresses, store personal preferences, and access customer support more efficiently.
You agree to provide accurate, complete, and up-to-date information during the registration process and to promptly update such information whenever there are changes. Providing false, misleading, or incomplete information may result in restriction or termination of your account.
You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. Any activity carried out through your account shall be deemed to have been performed by you, whether authorized or unauthorized.
We reserve the right, at our sole discretion, to suspend, restrict, or permanently terminate user accounts if there is misuse of the website, breach of these Terms & Conditions, suspicious activity, or violation of applicable laws.
2. User-Generated Content
Users are permitted to create, upload, submit, and publish content on the website, including but not limited to product reviews, ratings, written feedback, comments, images, and other materials.
By submitting any content, you grant us a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive right to use, reproduce, modify, adapt, display, publish, distribute, and promote such content in any format or medium for marketing, advertising, operational, or business purposes, without requiring any compensation, credit, or approval from you.
You confirm and warrant that all content submitted by you is original, owned by you, or that you have lawful rights to submit such content, and that it does not infringe upon the intellectual property, privacy, or other rights of any third party.
We reserve the right to review, edit, remove, restrict, or refuse publication of any user-generated content at our sole discretion, without prior notice.
3. Purchase of Goods & Services
Users are allowed to purchase candles and related products from our website through one-time payments. All product prices, descriptions, specifications, and availability details are displayed on the website and may be updated, modified, or discontinued at any time without prior notice.
While we make reasonable efforts to ensure that product descriptions, images, and information are accurate, minor variations in color, fragrance, texture, finish, or packaging may occur due to screen display differences, lighting conditions, or the handmade or artisanal nature of certain candles.
Orders will be processed only after successful payment confirmation. We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of pricing errors, stock unavailability, suspected fraud, or misuse of promotional offers.
4. Intellectual Property Rights
All content available on this website, including but not limited to the brand name, logo, visual design, website layout, product images, photographs, videos, text, graphics, icons, trademarks, and all other intellectual property, is the exclusive property of Elume Studios
No part of the website or its content may be copied, reproduced, republished, distributed, modified, transmitted, displayed, or used for any commercial or non-commercial purpose without prior written permission from us.
Any unauthorized use of our intellectual property may result in legal action.
5. Feedback & Suggestions
If users submit feedback, ideas, suggestions, recommendations, or proposals regarding our products, services, website features, or business operations, such submissions shall be considered non-confidential.
We are free to use, implement, modify, adapt, or incorporate any feedback or suggestions for any purpose, without any obligation to provide compensation, credit, or acknowledgment to the user.
6. Promotions, Contests & Sweepstakes
We may offer promotions, discounts, contests, sweepstakes, or special offers from time to time. Participation in any promotion is voluntary and subject to additional terms and conditions specific to that promotion.
We reserve the right to modify, suspend, extend, or cancel any promotion, contest, or sweepstakes at any time without prior notice, including in cases of misuse or technical errors.
7. Prohibited Use
Users agree not to misuse the website or its services. Prohibited activities include, but are not limited to, attempting unauthorized access to the website, submitting false or misleading information, uploading harmful or malicious content, abusing promotions or discount codes, interfering with website functionality, or engaging in any unlawful activities.
Any violation of these rules may result in immediate suspension or termination of the user account and access to services.
8. Limitation of Liability
Our products and services are provided on an “as is” and “as available” basis. While we strive to provide a smooth and reliable experience, we do not guarantee uninterrupted, error-free, or secure operation of the website.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our website, products, or services. Our total liability, if any, shall be limited to the amount paid by the user for the specific product or service giving rise to the claim.
9. Termination
We reserve the right to suspend, restrict, or terminate access to the website, services, or user accounts at any time, with or without prior notice, if these Terms & Conditions are violated or if we believe such action is necessary to protect our business or users.
10. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in Haryana, Gurugram, without regard to conflict of law principles.