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This Shipping Policy explains how orders placed on Elume Studios (“we”, “our”, “us”) are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders placed on our website are processed after successful payment confirmation. Order processing includes order verification, quality checks, packaging, and preparation for dispatch.

Orders are generally processed within 2 – 7 business days, excluding weekends and public holidays. Processing time may vary during high-demand periods, sales, promotions, or due to unforeseen circumstances.

2. Shipping Coverage

We ship orders to serviceable locations within our delivery network. Availability of shipping services depends on the customer’s location and courier partner coverage.

We reserve the right to restrict or cancel shipping to certain locations where delivery is not feasible.

3. Shipping Charges

Shipping charges, if applicable, are clearly displayed at the checkout page before order confirmation.

Shipping fees may vary based on:

  • Delivery location
  • Order value
  • Product weight or size
  • Ongoing promotional offers

Any applicable shipping charges must be paid by the customer at the time of checkout.

4. Estimated Delivery Timelines

Estimated delivery timelines are displayed at checkout or shared via order confirmation.

Delivery timelines are approximate and may vary due to:

  • Courier partner delays
  • Weather conditions
  • Local restrictions
  • Operational or logistical issues

We do not guarantee delivery within a specific timeframe and shall not be liable for delays beyond our control.

5. Dispatch Confirmation & Tracking

Once an order is shipped, customers will receive a dispatch confirmation via email or SMS, along with tracking details (where available).

Tracking information is provided for reference and is subject to updates by the courier partner.

6. Delivery Responsibility

Customers are responsible for providing accurate and complete delivery details at the time of order placement.

We shall not be responsible for delivery failures caused by:

  • Incorrect or incomplete address
  • Unavailability of the recipient
  • Refusal to accept delivery
  • Incorrect contact details

In such cases, re-delivery or re-shipping charges may apply.

7. Failed Deliveries

If an order cannot be delivered due to customer-related reasons, the order may be returned to us by the courier partner.

Any additional shipping or handling charges incurred for re-shipping shall be borne by the customer. Refunds, if any, will be processed after deducting applicable charges.

8. Damaged or Tampered Packages

If a package appears damaged, tampered, or opened at the time of delivery, customers are advised to refuse delivery and inform us immediately.

If the delivery is accepted, any damage must be reported within 24 hours of delivery along with photographic evidence.

9. Partial Deliveries

In some cases, orders containing multiple items may be shipped in separate packages based on availability or logistics. Customers will be informed accordingly.

10. Force Majeure

We shall not be liable for delays or failure in delivery due to circumstances beyond our control, including but not limited to natural disasters, strikes, lockdowns, transportation issues, or government regulations.

11. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon being posted on the website.

Continued use of the website after updates constitutes acceptance of the revised Shipping Policy.

12. Contact Information

For shipping-related queries or assistance, customers may contact us through:

  • Email: elumecandles.studio@gmail.com
  • Website Contact Page: https://elumestudios.in/contact-us/
  • Phone Number: 9818905749